Frequently asked questions
11 answers to what you wonder before a safari, and about the app.
Before you go
When is the best time for a safari?
In Kenya, the dry season from June to October is the most popular, with the great migration in the Masai Mara from July to October. January and February are dry too. In Kruger, the dry season from May to September makes animals easier to spot.
Do I need a visa?
Kenya requires an Electronic Travel Authorisation (eTA) from most visitors, applied for online before departure. South Africa does not require a visa for many nationalities, including EU and UK citizens, for stays of up to 90 days. Always check the official sites for your nationality.
Self-drive or guided safari?
Kruger is ideal for self-drive: good roads, rest camps and clear rules. In the Masai Mara, Amboseli and Tsavo, most visitors go with a guide in a 4x4.
Do I need malaria tablets?
Northern and eastern Kruger and much of Kenya are malaria areas. Ask a doctor or travel clinic a few weeks before you leave.
In the park
What time do Kruger's gates close?
Between 17:30 and 18:30 depending on the month. Arriving late can mean a fine. Jambo Tembo shows the times and, with the Pass, tells you when to head back.
Can I get out of the car?
Only in camps, picnic sites and marked areas. Everywhere else it is forbidden and dangerous.
Is there mobile signal in the parks?
Usually near the main camps, rarely on the roads. That is why Jambo Tembo's map and AI work offline.
The app
Does the AI really work offline?
Yes. The recognition model is installed on your phone. Your photos are analysed on the device and are never uploaded.
Is it available on iPhone?
Not yet: Jambo Tembo is on Android (7 or later). An iPhone version is in preparation.
Is the app free?
Yes. The Safari Pass (30 days or 1 year, no subscription) unlocks the live car, back-to-camp alerts, unlimited AI and other visitors' sightings.
Why is rhino location never shown?
Poachers can use geotagged photos. The location of rhinos and pangolins is never recorded, shown on the map or shared.
Another question? Write to us, we reply within 48 hours.
Your next safari deserves better than a folder called "Photos 2026"
Install Jambo Tembo before you leave, on Wi-Fi. After that, the map and the AI go wherever you go, even where the signal doesn't.